Shipping & Returns

Orders & Cancellations

Can I change or cancel my order?

Yes, as long as your order hasn't shipped yet. Email us at Wivive@proton.me as soon as possible with your order number and the changes you'd like to make.

Once an order has shipped, it cannot be changed or canceled, but you can still return it according to our return policy.

Shipping & Delivery

Where do you ship?

We currently ship to the following countries:

United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Germany, France, Spain, Italy, Portugal, the Netherlands, Belgium, Austria, Switzerland, Denmark, Sweden, Norway, Finland, Poland, Czech Republic, Georgia, Israel, United Arab Emirates, Japan, South Korea, Singapore, Malaysia, and Hong Kong.

How long will my order take to arrive?

Orders are typically processed within 1–3 business days.

Delivery usually takes 7–15 business days after dispatch, depending on your location.

Your estimated delivery window will be displayed at checkout.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery location. You'll see the total shipping cost before completing your purchase.

How can I track my order?

Once your order ships, you'll receive a confirmation email containing your tracking number and tracking link.

Please allow 24–72 hours for tracking information to become available after your package has been handed over to the carrier.

Will I have to pay customs or import duties?

Some countries may charge customs duties or import taxes on international orders.

These fees are determined by your local customs authority and are not included in our product prices. Any applicable charges are the customer's responsibility.

Customs inspections may occasionally cause additional delivery delays.

My order is late. What should I do?

First, check your tracking link for the latest shipping updates.

If your order is more than 10 business days past the estimated delivery window shown at checkout, please contact us at Wivive@proton.me.

We'll arrange a replacement or issue a full refund.

My tracking says "delivered," but I haven't received my package. What should I do?

We recommend checking with your neighbors, building reception, or any designated safe delivery locations.

Please allow an additional 24 hours, as some carriers may mark packages as delivered before they actually arrive.

If your package is still missing, contact our support team. We'll help investigate the issue with the shipping carrier and provide available delivery confirmation details.

Please ensure your shipping address is accurate when placing your order, as we cannot be held responsible for packages delivered to an incorrectly entered address.

Returns & Refunds

What is your return policy?

Your satisfaction matters to us.

If you're not completely satisfied with your purchase, you can request a return within 7 days of receiving your order.

To start a return, email Wivive@proton.me with your order number.

Our team will provide return instructions and guide you through the process.

Please do not send products back without contacting us first.

What if my item arrives damaged or faulty?

We're sorry if your product arrives damaged or defective.

Please contact us within 7 days of delivery, providing your order number and clear photographs showing the issue.

We'll arrange a replacement or issue a full refund, whichever you prefer.

Can I return LunaSoft™ menstrual briefs?

For hygiene and safety reasons, menstrual briefs that have been worn or washed cannot be returned.

However, unopened briefs in their original packaging are eligible for return within 7 days of delivery.

Faulty or defective items are always covered.

How long do refunds take?

Once your returned product has been received and inspected, or your refund request has been approved, we'll process your refund to your original payment method.

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.